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Research - Banking on the Internet

This book examines the management challenges and industry impacts of new electronic retail financial services, especially Internet banking, brokerage, life insurance, and retail payments systems. Based on interviews with more than fifty leading experts in the arenas of on-line financial services and Internet technology, it considers the outlook for key Internet technologies, the "lessons learned" from previous industry experiences with managing new electronic channels, and the impacts that these new services may have on the basic terms of competition in the financial services industry.

| Chapter 1 | Chapter 2 | Chapter 3 | Chapter 4 | Case Studies |
 


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